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How To Order
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Please read the following information carefully before proceeding:
DISCLAIMER
Wicker pieces are handcrafted with natural raw materials by skilled craftsmen. Irregularities such as splits and flaws are to be expected and should not be mistaken as damaged merchandise. Since these products are handcrafted, all dimensions listed are approximate and may vary. Wicker Palace is not responsible for variations in the colors of merchandise. Due to procedures in scanning and variations in monitor settings, actual product color and finishes may be different than what is shown on this website. Every effort has been made to insure that all of our products are represented accurately. For more information on finishes please visit our Product Colors page.
SHIPPING
We ship only within the 48 contiguous states via UPS Ground®.
It is extremely important that all merchandise be inspected for damage before signing that the order has been received in good condition. If your merchandise is damaged, do not accept it. Have the driver take it back. After delivery, all claims must be made within 3 business days or Wicker Palace and the delivery service are not responsible.
Please allow 2 weeks for delivery.
AVAILABILITY
Manufacturers can discontinue items at any time. This is completely out of our control and you will be contacted immediately. You will be notified if there is to be any extended delay in shipping your order. If we are unable to deliver part of your order, you will be notified of the status of the remaining items on your order. You will be billed only for the items that are shipped.
CANCELLATIONS
Regular Merchandise:
There is a 3 business day period where an order may be cancelled. This includes Monday through Saturday. If an order is cancelled after the 3 business day period has passed, a restocking fee of 15% of the cost of the merchandise (but no less than $5.00) plus 6% PA State Sales Tax (if applicable) will be charged to your account.
Custom Orders:
There is a 3 business day period where a custom order may be cancelled. After the 3 business days have passed the order may not be cancelled. The merchandise must be paid for in full whether it is accepted or not.
REFUNDS/EXCHANGES
We cannot offer a refund if an item does not fit in the area you had intended to place it. To avoid any problems please be sure to measure before you place your order.
You must contact us within 3 business days of delivery to be eligible for a refund or exchange. All returned items must be shipped prepaid in their original cartons. We do not accept returns C.O.D. All shipping charges are non-refundable. Once the merchandise has been delivered to us in good condition your account will be credited for the amount of the merchandise.
PAYMENT
When ordering you must pay by credit card. We accept Visa, MasterCard & Discover.
Regular Merchandise:
When placing an order, a deposit of 25% of the cost of the merchandise is required. The balance will not be charged to your credit card until the day your order is shipped.
Custom Orders:
When placing a custom order, a deposit of 50% of the cost of the merchandise is required.
PRICES
Prices listed in our on-line catalog are subject to change without notice, although every effort will be made to keep prices current. The listed prices are for merchandise only. The cost of shipping will be the current UPS or FedEx rate.
